Privacy Policy

Last updated: September 11, 2026

Your trust is our responsibility: We take the protection of your personal data seriously. All information you provide is used solely for platform operations and is not shared with third parties without your consent.

1. Introduction

Welcome to Miami Cleaners Hub. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when using our platform, website, and services.

Miami Cleaners Hub operates as an informational marketplace for posting listings and connecting customers with cleaning professionals across Miami-Dade County. Our platform is managed by a company registered in the United States, and we comply with applicable data protection laws including GDPR for EU residents and CCPA for California residents.

2. Information We Collect

2.1 Information You Provide to Us

When you register, use our services, or contact us, we may collect:

  • Personal Data: Full name, email address, phone number, address (if needed).
  • Account Credentials: Username, password, and account settings.
  • Profile Information: For Cleaners — company/service name, description, prices, photos, service area (neighborhoods/ZIP codes).
  • Payment Information: When paying for premium services (listing boosts, highlights), payment processing is handled by third-party providers (Stripe, PayPal, etc.). We do not store full credit card details.
  • Communications: Messages sent to other users or to us, reviews, ratings, and feedback.

2.2 Automatically Collected Information

When using our platform, we automatically collect:

  • Usage Data: Pages visited, search queries, clicks, time spent on site.
  • Device Information: IP address, browser type, operating system, device type, approximate location (city/region).
  • Cookies and Similar Technologies: We use cookies to remember your preferences, analyze usage, and improve your experience.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve services: Create and manage accounts, display listings, connect customers with cleaners, process payments, improve platform functionality.
  • To communicate: Send account notifications, service updates, informational newsletters (with your consent), respond to inquiries.
  • For security: Verify cleaner data, detect fraud, prevent abuse, comply with legal requirements.
  • For personalization: Show relevant listings, recommendations, and search results based on your location and preferences.
  • For analytics and research: Analyze usage patterns, track performance, improve our platform.

4. Information Sharing and Disclosure

We do not sell your personal data. We may share your information in the following cases:

4.1 Between Users

  • To Customers: When you contact a cleaner, your name and contact information are shared with that cleaner to facilitate the transaction.
  • To Cleaners: Your information (service name, description, prices, location, contact details, reviews) is visible to customers when viewing listings.

4.2 Service Providers

We share information with trusted third-party service providers who assist us with:

  • Payment processing (Stripe, PayPal, etc.)
  • Hosting and cloud storage
  • Analytics and performance monitoring
  • Email delivery and customer support

These providers are contractually obligated to protect your information and use it only to provide services to us.

4.3 Legal Compliance

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.

4.4 Business Transfer

If Miami Cleaners Hub is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session and remember preferences
  • Analyze platform usage and improve functionality
  • Serve relevant advertising (with your consent where required)

You can manage cookie settings through your browser. However, disabling cookies may affect some features of our platform.

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Data encryption during transmission (SSL/TLS)
  • Secure password storage using hashing
  • Regular security audits and updates
  • Limited access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services. If you close your account, we will delete or anonymize your information within a reasonable time, unless we are required to retain information for legal, tax, or regulatory purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data (where legally permissible).
  • Opt-out of marketing: Unsubscribe from marketing emails by clicking the "Unsubscribe" link in any email.
  • Data portability: Request transfer of your data to another service.
  • Restrict processing: Request limitation of how we use your data.

To exercise these rights, contact us at info@miamicleanershub.com. We will respond within a reasonable timeframe.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected information from a child under 18, we will delete it immediately.

10. Links to Third-Party Sites

Our platform may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@miamicleanershub.com

Please note: By using Miami Cleaners Hub, you acknowledge that you have read and agree to the terms of this Privacy Policy. We do not share your data with third parties without your consent, except as required by law.

By using Miami Cleaners Hub, you acknowledge that you have read and agree to the terms of this Privacy Policy.